Lean Six Sigma is a combination of two popular Process Improvement methods—Lean and Six Sigma—that pave the way for operational excellence in various industries, including manufacturing and services. By implementing Lean Six Sigma, organizations can enhance their efficiency and effectiveness.
Lean is a systematic approach to reduce or eliminate activities that don’t add value to the process. It emphasizes removing wasteful steps in a process and taking only value-added steps. The Lean method ensures high quality and customer satisfaction.
Six Sigma is a data-driven problem-solving methodology. The focus is on process variations and emphasis is given to customer satisfaction. Continuous process improvement with low defects is the goal of this method.
Lean Manufacturing
Mivado GlobalPerformance can assist in reducing waste with the following:
- Process and product Value identification
- Value Stream Mapping
- Kaïzen. Kanban, 5S, and Gemba methodologies
- Process Flow design and definition
- Pull System development
- Continuous improvement plan development and implementation
- Results analysis
DMAIC
Reducing variation in your process is our commitment. We:
- Define the project goals and customer (internal and external) deliverables
- Measure the process to determine current performance; quantify the problem
- Analyze and determine the root cause(s) of the defects
- Improve the process by eliminating defects and variations
- Control future process performance
Design For Six Sigma (DFSS)
If you would like to design a more stable and robust product that not only reflects customer preferences but also is capable of being used and applied in the specified environment by intended users, then SMEs from Mivado GlobalPerformance could assist by referencing Lean Six Sigma in the design phase of your product development. DFSS is a business/engineering strategic process that focus on proactive design quality, rather than reactive design quality.
Lean Six Sigma as a Service” (LSSaaS) refers to the application of Lean Six Sigma principles and methodologies within service-oriented industries. It’s about optimizing service processes to enhance efficiency, reduce waste, and improve customer satisfaction.
Key aspects of LSSaaS:
- Focus on Service Processes: LSSaaS adapts the traditional Lean Six Sigma framework to address the unique challenges and characteristics of service industries. This includes understanding the customer journey, identifying pain points, and streamlining service delivery.
- Customer-Centric Approach: LSSaaS emphasizes understanding and meeting customer needs and expectations. By analyzing customer feedback and data, service providers can identify areas for improvement and tailor their services accordingly.
- Data-Driven Decision Making: LSSaaS relies on data analysis and statistical tools to identify process bottlenecks, measure performance, and track improvement efforts. This ensures that decisions are based on facts rather than assumptions.
- Continuous Improvement: LSSaaS fosters a culture of continuous improvement by encouraging employees to identify and address process inefficiencies. This iterative approach ensures that services remain adaptable and responsive to changing customer demands.
Benefits of LSSaaS:
- Enhanced Customer Satisfaction: By streamlining processes and reducing errors, LSSaaS helps service providers deliver a superior customer experience.
- Increased Efficiency: LSSaaS helps identify and eliminate waste in service processes, leading to improved efficiency and reduced costs.
- Improved Service Quality: By focusing on data-driven decision-making and continuous improvement, LSSaaS helps service providers enhance the quality and reliability of their services.
- Competitive Advantage: By optimizing service processes and delivering exceptional customer experiences, LSSaaS helps service providers gain a competitive edge in the marketplace.
Examples of LSSaaS in Action:
- A healthcare provider uses LSSaaS to reduce patient wait times and improve the efficiency of appointment scheduling.
- A financial services company uses LSSaaS to streamline loan approval processes and reduce processing time.
- A customer support center uses LSSaaS to improve response times and enhance the quality of customer interactions.
Overall, LSSaaS is a valuable approach for service-oriented organizations looking to enhance efficiency, improve customer satisfaction, and achieve a competitive advantage.
